1. Agreement to these terms
These Terms of Service (“Terms”) are a legal agreement between you and Tahini AI, Inc. (“Tahini,” “we,” “us,” or “our”), a Delaware corporation based in San Francisco, California. By accessing usetahini.com, submitting a demo request, or using the Tahini product under free, trial, pilot, or evaluation access, you agree to these Terms. If you do not agree, do not use the service.
2. What these terms cover
These Terms cover our marketing website, our sales and demo process, and any access to the product we grant without a signed subscription agreement.
Paid subscriptions are separate. If you and Tahini have entered into a master services agreement, subscription agreement, order form, or similar signed contract covering the service, that agreement governs your use, and it controls over these Terms wherever the two conflict.
3. Who may use the service
Tahini is a business product. You may use it only on behalf of a business, only if you are at least 18 years old, and only if you have authority to bind the organization you are acting for. By agreeing to these Terms on an organization’s behalf, you represent that you have that authority, and “you” refers to that organization.
Export controls and sanctions. You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, and that you are not identified on any U.S. government restricted-party or denied-party list. You agree not to use, export, or re-export the service in violation of U.S. export control or economic sanctions laws.
4. Accounts
You are responsible for the accuracy of your account information, for keeping credentials confidential, and for all activity under your account and the accounts of members you invite. Tell us promptly at hello@usetahini.comif you suspect unauthorized access. Account administrators can invite, remove, and change the permissions of members in their organization, and can see the data in that organization’s workspace.
5. Acceptable use
You agree not to:
- Upload data you lack the rights or permissions to provide to us, or that violates the privacy or intellectual property rights of others.
- Use the service to violate any law, regulation, or third-party agreement, including the terms of any platform you connect.
- Probe, scan, disrupt, or attempt to gain unauthorized access to the service, other customers’ data, or our infrastructure, except as described in the coordinated disclosure section of our Security page.
- Reverse engineer, decompile, scrape, or copy the service, or use it to build a competing product.
- Resell, sublicense, or provide the service to third parties as a service bureau.
- Upload malicious code, or data you know to be false or fraudulent.
We may suspend access that we reasonably believe violates these Terms or creates risk for us or other customers.
6. Your data
You own your data.As between you and Tahini, you retain all rights in the documents, records, and connected-system data you provide (“Customer Data”). You grant us a non-exclusive, worldwide license to host, process, transmit, and display Customer Data solely to provide, secure, and support the service for you.
Your representations. You represent that you have the rights and permissions needed to provide Customer Data to us and to authorize the processing described in our Privacy Policy, including with respect to any personal information it contains. Where we process personal data on your behalf, our Data Processing Addendum applies and forms part of this agreement.
We do not train on it. We do not use Customer Data to train, fine-tune, or improve machine learning models. We may use aggregated, de-identified information that does not identify you or any individual to operate and improve the service.
7. AI-generated output
The service uses large language models to extract, categorize, match, summarize, and analyze financial and operational data. You understand and agree that:
- Output can be incomplete, inaccurate, or wrong, including in ways that are not obvious.
- Output is provided for informational purposes and is not accounting, auditing, tax, legal, or financial advice, and is not a substitute for review by a qualified professional.
- You are responsible for reviewing output before relying on it, particularly before approving, paying, posting, or reporting on any transaction.
- Similar or identical output may be generated for other customers, and we make no claim of exclusivity in output.
8. Third-party services
The service can connect to third-party systems such as commerce platforms, accounting systems, and retailer portals. Those services are controlled by third parties, governed by their own terms, and not our responsibility. You are responsible for maintaining your rights to use them and for the accuracy of what they send us. If a third party changes, restricts, or discontinues access, the corresponding features may stop working.
9. Our intellectual property; feedback
Tahini and its licensors own the service, including all software, models, interfaces, documentation, and trademarks. These Terms grant you no rights in them except the limited right to use the service as permitted here. If you send us feedback, suggestions, or feature requests, you grant us an unrestricted, perpetual, royalty-free right to use them without obligation to you.
10. Free, trial, pilot, and evaluation access
Any access provided at no charge is offered for evaluation only. We may change, limit, suspend, or terminate it at any time, for any reason, with or without notice, and we may delete data associated with it after termination. Free access is provided as is, with no support commitment, no uptime commitment, and no warranty of any kind.
11. Disclaimers
Except as expressly stated in a signed agreement with us, the service is provided as is and as available, and we disclaim all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be uninterrupted, secure, error-free, or that output will be accurate or complete.
12. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility. Our total aggregate liability arising out of or relating to these Terms will not exceed the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars (US$100). These limits do not apply to liability that cannot be limited under applicable law.
13. Indemnification
You will defend, indemnify, and hold harmless Tahini and its officers, directors, employees, and agents from third-party claims, damages, losses, and expenses, including reasonable legal fees, arising out of your Customer Data, your use of the service, or your breach of these Terms or of applicable law.
14. Term and termination
These Terms apply while you use the service. You may stop at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the service. Sections that by their nature should survive termination will survive, including Sections 6, 9, and 11 through 17.
15. Changes
We may update these Terms. When we do, we will revise the effective date above, and for material changes we will give reasonable notice. Your continued use after changes take effect means you accept the revised Terms.
16. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, and waive any objection to venue there.
17. General
These Terms, together with our Privacy Policy, are the entire agreement between you and Tahini on this subject, except where a signed agreement applies as described in Section 2. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.
18. Contact
Questions about these Terms can be sent to hello@usetahini.com, or by mail to Tahini AI, Inc., San Francisco, California.